Customer Service

 

ORDER FULFILLMENT

Most orders are processed next business day and shipped 1-3 days after that. Some products are handmade, or made to order and may take longer to process. 

SHIPPING

We currently offer shipping to customers in the USA and Canada. All orders are shipped via the most efficient method with an estimated delivery time of 3-5 business days. Some handmade orders will take longer to deliver. Free shipping on USA orders of $100 or more!

ORDER CONFIRMATION

Customers receive an email confirmation when their order is received and when their order has been shipped. Customers will receive a tracking number once the order has shipped. 

MISSING / DAMAGED ITEMS

If your order is missing items or contains damaged items, please Contact Us and we’ll make it right.

DOMESTIC RETURNS

If you’re not satisfied with any of our products, please Contact Us for returns within 30 days to receive a full refund or exchange. We ask that you include a copy of your order number and item being returned. Item(s) must be unused and in new condition. Sale items are final sale. Please note: Refunds do not include any shipping costs paid on your original order (if applicable). 

Attention: Washington Alley reserves the right to deny returns/exchanges to any individuals that purchase our products with the sole purpose of self-promotion via social influencing, modeling, photography, clothing design, etc.

INTERNATIONAL RETURNS

Unfortunately, we are not able to issue pre-paid return labels to our international customers. If you would like to return an item we shipped internationally, please email Contact Us for instructions.

PRIVACY POLICY

We’ll never share your information with outside parties, and we’ll always go the extra mile to ensure that your information is kept safe and secure. 

CONTACT INFO

If you have any additional questions, or would like to share your thoughts, ideas or suggestions, send us an email at lc@washingtonalley.com or Contact Us